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Many times since I have been using your app I get the following message: “your session has timed out”. This is frustrating because I’m paying you for using your app. I have a ROKU but I signed up on your app instead of through ROKU. I’m annoyed. If it continues I will use a different family app. I’ll miss “Heartland” but it’s frustrating for me to have to get an access code or sign in each time I want to watch your app. Can you fix this problem?
Hello @BrendaWheeler ~
We definitely want you to have full access to your account. In order to assist you, I'm forwarding your information to our support team. They will help you get your account back up and running! Thank you! ~ UP Faith & Family Team