I am having the same problem. It IS frustrating.
I am ready to cancel!
i am too . i cannot get the app to work properly .other streaming services play just fine and i called spectrum cable and its not the internet . they rebooted router and i deleted the app and reinstalled and everything else that was possible . but no luck
I just signed up for it and having the glitching issue as well and I see this three is from 4 years ago. It’s not been fixed yet?
We are streming Heartland via though the air and modem. Modem is set to operate at 10,000 kbps which is sufficient to support streaming with 3 IE machines at a time (according to the provider).
Hulu works fine, as does Netflix and YouTube but UP stutters about every 30 seconds to minute. Is there any remedy to the buffering that will stop this from taking place? We get the spinning circle of death, sometimes very brief, sometimes 10 seconds or longer.
Our platforms are primarily Win7.
Help
Thanks
Oh no! We're here to help! We need a little more information to help you. What platform are you using to stream?
Mine is doing the same. I wished I'd never signed up for it.
Sounds like what we’re experiencing on our Roku.
Same exact issue....frustrating.
Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.
I stream thru IE7 and Firefox 70.0 (64 bit). I have Avast in line for virus protection (I found Zonealarm was too heavy for Hulu).
On my Samsung smart TV I can't get through an episode of Heartland without it either freezing up on the app, or causing the TV to sycle through a restart. Is there a fix for the app on a Samsung smart tv?
Having the same problem! How did you manage to DL the app, there isn’t any app on search in mine.
Hey Star,
If you have any of these platforms, you will be able to watch UP Faith & Family on your TV!
- Apple TV
- Android TV
- Roku
- Amazon Prime Video
- Amazon Firestick/Fire TV
- Dish
- Xfinity
- Cox
- Sling
- Chromecast- Raspberry Pi
- Samsung Smart TV app (2018 and later)
Please contact our support if you need any more help! https://my.upfaithandfamily.com/contact/support
Not working, same problem. Maybe is best Up gets fixed this common problem. I use to watch through amazon prime , no problem at all, that is why I subscribed Up directly. Netflix Hulu and others work perfectly, without any problem.
I sent several emails including one to support provided by this forum reply, still no respond!
Hi Star - My name is Julie, and I am happy to help you! Before we begin, could you answer a few questions for us so we can help you further? What is the e-mail address associated with your account? And can you please tell me where you signed up, either it is via our website at upfaithandfamily.com, Google Play, iTunes/Apple TV, Roku, a cable provider, Amazon/Firestick or somewhere else? Please email me at upfaithandfamily.com. Thank you.
Just wondering why I can't get connected to the uptv app. It was working fine until yesterday. It just says check my devise. I've checked everything so don't know what to do.
I can watch on tablet but won’t let me watch on tv
Why are no movies playing? It’s only buffering.
Why can't I watch on my fire stick, I can only watch on tablet
Why are the movies an san shows only buffering and not playing. This is getting old. I don’t enjoy paying for something that doesn’t work as promised. I want my money back.
Please fix this problem! [email protected]
I AM READY TO CANCEL!
@Robert Oh no! Could you please make sure you have the most updated browser, operating system and/or app for your device? If that doesn't work, please try clearing your browser cache and history. If you’re having issues on specific devices, try restarting your device if you run into trouble, or uninstalling and reinstalling the app. If you continue to have issues, please contact our support team at [email protected].
I keep getting an error code 5
oh dear! Let's see if we can help you. Is your subscription active? Are you signed into the right account? If these things are all correct, please reinstall the UPFF application on their device. Let us know this works for you. Thank you for being a valued UPFF customer. :)
Keep getting an error code: -5.
oh dear! Let's see if we can help you. Is your subscription active? Are you signed into the right account? If these things are all correct, please reinstall the UPFF application on their device. Let us know this works for you. Thank you for being a valued UPFF customer. :)
This is ridiculous. I just signed up and started watching a movie. it does not matter what device I am on the movies constantly freeze. I realize that it is a 14 day free trial but I signed up with the intent of having access to quality movies. But there is no reason that a movie freezes over 15 times in the first 20 minutes. It keeps stopping. IT seems to me like this is a waste of time. Why can't someone fix the issues? I have android, a computer and an I pad and all devices are doing the same thing. Please fix this.
Oh Dear! While we may be experiencing some delays because of the exponentially increased demand on the internet due to current circumstances, sometimes we are able to fix it with these ways: Could you see if this helps? https://support.vhx.tv/article/75-skipping-or-lagging If not, you can e-mail support at [email protected] for more help.
My streaming is buffering alot on a new movie. Why is that.
Oh NO! While we may be experiencing some delays because of the exponentially increased demand on the internet due to current circumstances, sometimes we are able to fix it with these ways: Could you see if this helps? https://support.vhx.tv/article/75-skipping-or-lagging If not, you can e-mail support at [email protected] for more help.