@Katherine,

Can you give us more details? Where are you seeing black boxes? Which titles are you seeing these black boxes on? What platform are you using to watch content (laptop, apple tv, amazon fire tv, roku, etc.)? These answers will help us better pinpoint the issue.

Thanks!

-UP Faith & Family staff

@foley_candy,

What platform are you trying to sign in on? Computer, Roku, Fire TV, etc? This will allow us to better help you.

Thanks!

-UP Faith & Family staff