Oh dear! If you are still having problems, please make sure the apps are all up to date. If you continue to have issues, you will need to contact Roku!

I did contact Roku, and it was a 2 hour session trying to fix it. They told me to contact VHX but i have never had an account with them. I did contact them. They said that they show I am inactive. I sent a copy of my paid invoice I had from my account on Roku showing it was paid. I have emailed Roku, talked with them again today. They said the invoice is paid and sent to UP. I have never had a problem until now. I do not know what to do and I am so frustrated. I enjoy my UP channel and i am locked out. Help

Mine is doing same thing pais subscription and still locked out grrr

Oh no, what are they saying or have you notified them? Are you watching on Roku as well?

I had the same problem Pamela. I activated it, canceled subscription, resubscribed, reactivated the app 3 times. Contacted Roku, spent 2 hours trying to fix it with Roku since Thursday. Nothing has worked. I even emailed a copy of my paid subscription to VHX and nothing still. So i called Roku today and cancelled my subscription and they are refunding me the money. He said fir me to go direct thru UP Faith and Family. I have not done it yet in fear of it not working. Hope you can get it to work