I want to cancel! My godkids downloaded this last year. Im just now being able to download my bank account to see this unwanted subscription. Please cancel this!!

Cancel this please!!!!

This is my 3 attempt to cancel this subscription, left phone message and 2 written attempts.

Hello all,
We're sorry to see you go! Unfortunately, we are unable to cancel your subscription via this forum. Please email [email protected] to cancel your subscription.

am having trouble please help