Hi there,

Thanks for reaching out. I'll be happy to help you with this, but I’m not sure what device you are having trouble with based on your message. Can you please let me know which device you are using to access UP Faith & Family?

Some device examples are:
- Your computer (please specify the OS (operating system) along with browser and version), mac or windows, or other?

- Our UP Faith & Family app on an Android or iOS device

- Smart TV Browser

- Roku

- Chromecast

- Apple TV

- Amazon Firestick

- Tizen (Samsung TV)

- Xbox

Please let us know at your earliest convenience and we’ll send some troubleshooting instructions your way!

Hi there,

Welcome to UP Faith & Family! I'm happy to help you log in on your UP Faith & Family App.

Please follow these steps to log into your UP Faith & Family app:

1. Turn on your device and navigate to the channel.

2. Click the Sign In button.

3. It will give you a code.

4. On your computer, or another device, log into your account here: https://my.upfaithandfamily.com/login

5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.

I hope this helps!