I'm trying to activate the app on my Samsung tv. When you get to the website it should just be a place to put the code showing on the tv. Does anyone know how to do this? ridiculous
Ginger Hyatt
Hi there,
Welcome to UP Faith & Family! I'm happy to help you log in on your UP Faith & Family App.
Please follow these steps to log into your UP Faith & Family app:
1. Turn on your device and navigate to the channel.
2. Click the Sign In button.
3. It will give you a code.
4. On your computer, or another device, log into your account here: https://my.upfaithandfamily.com/login
5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.
I hope this helps! Please let me know if you have any other questions!
I did all of these things, but I still get the error message “video could not load or timed out. Please try playing again later.“ There is no “settings“ or homepage on the app on my Samsung TV.
Hello,
Thank you for reaching out. We'd be happy to assist you. Please reach out to our support team at https://upentertainment.zendesk.com/hc/en-us/requests/new, and they will be able to help you.
We look forward to hearing from you,
UP Faith & Family Customer Support