Hi there,

Thank you for reaching out! I'm sorry to hear you'd like to cancel your UP Faith & Family subscription with us but I'm happy to help you get that started.

If you signed up through the website, you'll have to log into your account on the website https://my.upfaithandfamily.com/login (keep in mind that you may need to reset your password).

Once logged in, navigate to https://my.upfaithandfamily.com/settings/info to find options for pausing or canceling your subscription. Make sure to follow all the steps until you see a cancellation confirmation!

If you don't see the option to cancel, it is likely that you signed up on another platform, and will need to cancel through the Android, iOS, or Roku app.

If you cancel, your video access will continue until the end of your current billing cycle, but you will not be further charged.

If you have any trouble accessing your account or cancelling it once logged in, please let me know I’d be happy to help.

we cant log in to our subscription

Hello,

Thank you for reaching out. Our team would be happy to help you. Please head on over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted a member of our support team will be in contact with you shortly.