Hello,

Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

I can’t the activate code

Hello,

Please follow these steps to log into your UP Faith & Family app:

1. Turn on your device and navigate to your UP Faith & Family app.

2. Click the Sign In button.

3. It will give you a code.

4. On your computer or another device, log into your account here: https://my.upfaithandfamily.com/login

5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.

How do you put activate code

Hello,

Please follow these steps to log into your UP Faith & Family app:

1. Turn on your device and navigate to your UP Faith & Family app.

2. Click the Sign In button.

3. It will give you a code.

4. On your computer or another device, log into your account here: https://my.upfaithandfamily.com/login

5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.

Hello,

We offer multiple apps to allow viewing on your smart TV. Currently, we offer UP Faith & Family apps for Roku, Apple TV, Android TV, Samsung, Fire TV, and more. Our mobile apps for iOS and Android can also be used to cast to your TV using Chromecast. Please visit our Help desk for additional devices and apps: here

Apple TV: Watch on Apple TV

Roku: Watch on Roku TV

Amazon Fire TV: Watch on Amazon Fire TV

Android TV: Watch on Android TV

Samsung/Tizen: Watch on Samsung/Tizen TV

Please follow these steps to log into your UP Faith & Family app:

1. Turn on your device and navigate to the channel or app.

2. Click the Sign In button.

3. It will give you a code.

4. On your computer or another device, log into your account here: https://my.upfaithandfamily.com/login

5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.

Here are the steps to watch on a Smart TV’s browser:

On your TV, open the internet browser and visit the site.
Enter your email address and submit, and you will be emailed a link.
On a separate device (i.e., another computer or mobile device), open your email inbox, open the login email, and click the LOGIN link.
Go back to your TV browser and you should be logged in to watch.

If these steps don't work, then it's likely that your Smart TV will not be compatible. In this case, you can try connecting your computer or mobile device to your TV using an HDMI cord or casting via Chromecast or Airplay on Apple devices.