Hello Joyce,

We're sorry to hear you are having issues canceling your subscription. Cancelation can be done from your account in less than two minutes.
- If you signed up through the website, you'll have to log into your account on the website https://my.upfaithandfamily.com/login (keep in mind that you may need to reset your password).
- Once logged in, navigate to https://my.upfaithandfamily.com/settings/info to find options to pause or cancel your subscription. Make sure to follow all the steps until you see a cancelation confirmation!

If you continue to have issues, please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

- UP Faith & Family Customer Support Team