I'm trying to cancel my subscription but it's not letting me. It will go to the screen but when it pops up the option to cancel or pause, I select cancel and it does nothing. I have tried several times. Am I missing something?

Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

I’m having the same trouble! Ugh

Hello Jean,

You will need to update your billing information within your account. After logging into your account, you can update your billing information here:

https://my.upfaithandfamily.com/settings/billing

-UP Faith & Family Customer Support

Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

Hello Vickie,

We do not currently have live phone support. We do have a phone number where you can call and leave a voicemail ((678) 682-9015). Once you leave a voicemail, a customer support agent will give you a call back.

Hello,
Thank you for reaching out. Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.