Please follow these steps to log into your UP Faith & Family app:
1. Turn on your device and navigate to your UP Faith & Family app.
2. Click the Sign In button.
3. It will give you a code.
4. On your computer or another device, log into your account here: https://my.upfaithandfamily.com/login
5. Once logged in, visit this special link: https://my.upfaithandfamily.com/activate and enter the code from your TV screen. Select Submit and the channel will update within a few seconds for you to begin streaming.

Hello,

Thank you for contacting UP Faith & Family!

Our service does not have ads or commercials. It sounds like you might be streaming through a different streaming service, and not UP Faith & Family when you are seeing these commercials.

Our team will be happy to help you. Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.