Please head over to https://upentertainment.zendesk.com/hc/en-us/requests/new and fill out a support request. Once submitted, a member of our support team will be in contact with you shortly.

I'm happy to help you log in to the UP Faith & Family app.

To start, please make sure you're following these steps:

1. Download the UP Faith & Family app.
2. Press the Login button and enter your email address, and then tap Continue.
3. On the password page, enter your password. If you've forgotten it, you can press the small 'Forgot password?' link under the password entry line.
4. Once you log in with your password, you're all set!
5. If you choose the "Forgot your password?" link, you'll be directed to a page where you can enter your email address. If the address you entered is a subscriber, you should receive an email to reset your password.

Hello,

We are thrilled to hear of your excitement for Season 16 of Heartland. The new season aired in Canada first as with all previous seasons. A US release date is yet to be announced at this time and there are no additional updates at this time. All information regarding upcoming releases will be announced across our social platforms and newsletters first.

In the meantime, feel free to revisit Seasons 1-15 here: https://my.upfaithandfamily.com/heartland

Hello,

We're excited to share that UP Faith & Family will be the first place in the U.S. to premiere Heartland season 16 and the only place fans can stream the 15 new episodes until 2024. Beginning June 1, the service will add new episodes weekly. All information regarding upcoming releases will be announced across our social platforms and newsletters first.

In the meantime, feel free to revisit Seasons 1-15 here: https://my.upfaithandfamily.com/heartland