I'm having same issue. Just the title screen with the loading circle going around and around. I'm about to say forget it and uninstall

I got an email saying someone replied but I dont see it? But yes I tried fixing it, tried uninstalling and reinstalling and nothing worked same error so uninstalled and said nevermind

Read my next post... Thanks..

Good morning, Kathleen-
We understand you are having problems with streaming with Roku. We wanted to let you know that we hear you and want to help you fix the issue. Please e-mail [email protected] with the header ATTN: ROKU PROBLEMS and I will help you personally!

Good morning, Michael-
We hear you, and want to help. Please e-mail us at [email protected] and I will help you personally.

Hey Michael D. Wilson, Do you have the instructions on how to make it work on your tv for the firestick?

@LaQueta,

"Oh no! We definitely want you to be able to watch UP Faith & Family flawlessly. While we do not deal with Amazon technical issues, (you will need to contact Amazon directly for this,) this seems to help most of our customers:
"In UP Faith & Family tests with Amazon Fire TV (1st Gen) with internet connectivity of 3.0Mbs and above and adequate memory on the device, streaming and audio synchronization works successfully. Our engineering team has optimized video to perform on 1st Generation Fire TV Sticks.

Some users with this issue report success in switching to stereo output from 5.1 audio. Also, using an optical cable instead of audio from HDMI solved this for some users. Some users report resetting their Fire TV Stick to factory defaults also solves this issue.

While UP Faith & Family is supported for Fire TV Sticks 1st Generation, the device has low memory and processing power. To get the best experience of UP Faith & Family, if you have not already, we recommend upgrading to newer Fire TV Sticks which have generally better results across the board with customers for many streaming services. """

I am having the same problem!

Yes I’m having same issue

Me too. Is this a scam?

@Sandy, Please let us know what you are having problems with and we will work to resolve your problem ASAP. I see you are watching shows in our Operation UPlift category, those titles are available at no charge to everyone. But if you are wanting to watch more on the service, you can start your FREE 14 day trial today. Happy Streaming!

@sueholloway Good Evening! We are very sorry you are having issues.
A ticket has been submitted to customer support. You should be hearing from that team very soon. Please let us know if you have any other questions.
Thank you! ~ UP Faith & Family Team

Wish I read all these bad reviews before signing up. Now here I am with the same issues and you with my credit card number😞 If you’re reputable you’d fix these bugs once and for all so you stop getting hundreds of complaints.

@Christina, we are sorry that you are having issues with the app. We strive to ensure all customer streaming issues are resolved as quickly as possible. Although we don't know your exact issue, a ticket has been submitted to customer support on your behalf. You should be hearing from our team very soon. Please let us know if you have any other questions.
Thank you! ~ UP Faith & Family Team

Good Morning, @rinavelez. We are very sorry you are having issues.
A ticket has been submitted to customer support on your behalf. You should be hearing from that team very soon. Please let us know if you have any other questions.
Thank you! ~ UP Faith & Family Team

Oh no! We definitely want you to be able to sign in and have full use of your account. In order to better assist you, please e-mail our support team at [email protected]
Please let us know if you need anything else!

Good Evening @amandascanlon, We are very sorry you are experiencing issues with the service. We have identified what appears to be the issue and therefore, we will contact you directly via email to ensure you receive a solution allowing you to enjoy the service. Thank you for your patience!
~ The UP Faith & Family Team

I just signed up today for the trial but it will be an easy decision to cancel if this is what it’s going to be like. It’s stopping to buffer and load every couple of minutes on our Roku.

Did you get this resolved? I'm having the same problem.

Did you ever get this resolved? If so, how?