So I subscribed to this channel and no matter what device I try to watch it lags and freezes I have very high speed internet. I have also tried it at diff locations and it is the same.
This seems to be a ongoing problem for my people. What to do ?
That was suppose to say many people
Hi Sherri! We want you to have a great experience with UPFF. Thank you for bringing this issue to our attention. While we may be experiencing some delays because of the exponentially increased demand on the internet due to current circumstances, sometimes we are able to fix it with these ways: Could you see if this helps? https://support.vhx.tv/article/75-skipping-or-lagging. If that does not help, our technical support team will be better able to assist you. You can contact them by filling out this form https://my.upfaithandfamily.com/contact/support for technical questions! Thank you for your feedback. Please let us know how everything works out.
Streaming problem, and no one takes initiative to fix it, just received bunch of raw information like check box from non-technical consumer support. Up doesn’t work on my tv neither on my iPad but works on my iPhone! Strange, isn’t it! Seems Up faces major issues streaming, many complaints here. Will unsubscribe if the problem doesn’t get fixed by today.
We're very sorry for any trouble you're having, Star. We definitely want you to be able to watch all of our content on UP Faith & Family. Could you please make sure you have the most updated browser, operating system and/or app for your device? If that doesn't work, please try clearing your browser cache and history. If you’re having issues on specific devices, try restarting your device if you run into trouble, or uninstalling and reinstalling the app. If you continue to have issues, please fill out the form here: https://my.upfaithandfamily.com/contact/support
In order for us to assist you, please send us an e-mail at [email protected] and we will do our best to make your experience with UP Faith & Family an UPlifting one! :)
I think Up faith family is sorry I paid for month of June and I never have been able to log in
Hi Llolanda! Oh! No! Thank you for sharing this understandably frustrating problem with us. We want everyone's experience with UP Faith and Family to be great. We would love to get to the bottom of this with you. First and foremost, please make sure your device is up to date on all updates. Then, please send us an e-mail at [email protected] and we will do our best to make your experience with UP Faith & Family an UPlifting one! :)
No one takes this email!! 3 days now no response.
Thank you for your feedback Star. I am going to send you directly to our tech support team myself. We want to help you get to the bottom of the struggles you are having with our service.
Hi Star - Will you please email your first and last name to this address so that we can easily find your account?
Please email us as soon as possible. Thank you.
upfaithandfamily.com
I subscribed this week to your channel and got everything downloaded on all my devices except my tv which is where i wanted to watch it is there anyone that can help me
I purchased Up F&F and I can watch it on my IPad but when I bring up the UP F&F channel on the tv using the Apple TV App I do not receive an option to sign in. This is very frustrating. Can any one please help me.
I am trying to watch UPF&F on my android tv and its not doing anything. I already clear the cache folder and reformatted the TV and its still not doing anything. I just switched from Amazon Prime to the app because not all shows are available on Prime Video without paying extra. Please help
As I'm watching the app it is continually buffering. It doesn't do it with any other app.
How can I find the most recent season of Bringing Up Bates?
Hello,
Season 10 of Bringing up Bates is now available on UPtv. We will have the new season on UP Faith & Family at a later date. The premiere date for Season 10 of Bringing Up Bates has yet to be released but will be announced once available. All of the previous seasons are currently available to stream on UP Faith & Family.
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Have an UPlifting day!
Hi I have been having trouble with the volume on my roku with up faith and family